Netflix Error Code NW-2-5: What Is It & How to Fix It?

Netflix error code NW-2-5

Netflix, our daily dose of entertainment comes to us with a number of different error codes. Although these errors are usually not difficult to overcome, they can be quite frustrating sometimes. Netflix Code NW-2-5 is one of the common Netflix errors that you can experience. Let’s get started with what it is and how to resolve it.

1. What is Netflix Error Code NW-2-5?

Netflix Code NW-2-5 is basically a connectivity error. It is very common and if you’re a regular Netflix user, you must have come across this bad boy at least once. Well fret not, we are here to help you out.

Netflix Code NW-2-5 pops up when your device can not reach the Netflix service. The error could arise due to an issue with your home network, your connection, or your device.

2. How to Troubleshoot Netflix Error Code NW-2-5? Step-by-Step Guide

Like all other Netflix error codes, this error code is also easy to resolve by following a simple set of instructions. Here are the steps to follow:

  • First of all, press Try again. Yes! We know it’s a simple one, but you may not need the rest of the steps and this alone can resolve your issue in a moment.
  • Restart your streaming device. After shutting it off unplug your device for about a minute and then turn it on.
  • Check your internet connection and confirm if your device is connected to the internet. If you’re able to stream a video or open a website, it means you are connected to the internet.
  • Confirm that the internet network you are connected to supports streaming. In the case of shared connection, the administrator often limits or disables the streaming services. You can contact the administrator and ask him to enable streaming.
  • Restart your home connection. Turn off your modem & router, unplug them for better results. Plug it in again, restart your connection and try to access Netflix.
  • Check your DNS settings
  • Improve your WiFi signals by placing your router in a higher position. Placing your router near wireless devices or under/behind the furniture can cause low signal reception. Therefore, always place your router off the floor may be on a bookshelf or cupboard.
  • Contact your Internet service provider and ask him to disable any parental control that he might have set. If all these steps don’t seem to help you, chances are that your internet service is disturbed due to some other reasons.

3. How to Check if Your Device is Connected to the Internet

Netflix error code NW-2-5 arises majorly due to an internet connectivity concern, therefore you should check your internet connection as the first step.  We are good at it, ain’t we? Gen X and Y are undoubtedly great at checking the internet connection. Here’s how you do it:

Well, most of the devices let you check the internet connection through a connectivity test. If you have such a test installed on your device, go for it and run a test to check your internet connection.

In case, your device does not have a connectivity test, you can check your internet connection’s status by simply connecting to a website or an app that requires an internet connection. If you have a stable connection, you will be able to surf the website, if not the website will not open.


4. How to Confirm if your Network Supports Streaming

Most of the time shared networks limits streaming in order to save data. So if you’re using WiFi at school, hotels, work, etc. go check with the administrator if they have disabled streaming. You can ask them to enable streaming to watch Netflix and get rid of NW-2-5

Besides, using a cellular data network can cause problems in streaming. Try using another network for buffer-free high-quality streaming. The same is the case with a satellite internet connection, try not to stream with it and use another internet connection.


5. Does Rebooting Your Device & Home Network Resolve NW-2-5?

Well, the answer is Yes. Most of the time, the issues with our devices can be resolved by simply rebooting our devices. Since NW-2-5 is a connectivity issue, therefore, you must restart your device & home network before considering the other resorts.

Make sure when restarting your device, you unplug the device and then plug it back in. Similarly, turn off your home network and then turn it on.  In some cases, it would work wonders but in others, you may need to follow the other steps to get rid of this tough guy NW-2-5.


6.How to Check DNS Settings of Different Devices

Checking your DNS is one of the steps that you need to follow while trying to resolve NW-2-5. Here in this column, we have explained how to check DNS settings of different devices:

Device Procedure
Playstation 3,4, & 5
  • Go to settings
  • Select Network setting
  • Select Setup internet connection
  • Now select Use Wi-Fi or Use Lan Cable, whichever you are connected to.
  • In case of wireless connection: Select Custom under Use Wi-Fi, also select your Wi-Fi name.
  • In case of wired connection select custom for Operation mode
  • The settings on your PS3 and 4 should match these options:
  • IP Address Settings should be set to Automatic
  • Don’t Specify for DHCP Host
  • DNS Settings should be set to Automatic
  •  Don’t Use Proxy Server
  •  Automatic for MTU Settings
  • Now select test connection, if the test is successful, try streaming Netflix, if not try other methods that we have explained earlier.
Xbox 360
  • Go to Settings by pressing the Guide button on your controller
  • Select System Settings
  • Now select Network Settings
  • Choose your network & now select Configure Network 
  • Choose DNS setting & select Automatic
  • Restart your Xbox
  • Now Try Netflix again
Xbox One
  • Press Guide on your Xbox controller
  • Go to Profile & System Menu & select Settings
  • Go to General>Network Setting> Advanced Settings>DNS Settings
  • Select Automatic.

7. How to Improve Your WiFi Signals

To watch Netflix or any other streaming network, you need to have strong WiFi signals. If you don’t have strong  WiFi signal reception you will probably end up with an error like NW-2-5 or a poor streaming experience full of buffers & lags.

We recommend you make sure to place your router properly in your house. By properly we mean you should not place it under the sofa or any other furniture. Instead, you should place it at a higher position, preferably on a shelf or cupboard. Place it off the ground to increase the signal reception.

You can also improve poor internet connection by linking your device directly to the modem with the help of an Ethernet cable and removing the router. However, in that scenario, you won’t be able to use WiFi for other devices, and eventually, you will have to connect the router. If these steps resolve NW2-5, then you have got the real culprit, it’s your router.

8.Contact Your Internet Service Provider

If you have tried all of the steps that are explained in the above context and NW-2-5 is still there, then the only way to kill this error is to contact your service provider. The problem, most probably, lies with your hardware and needs to be addressed as soon as possible. It may be your router, Streaming device, modem, or internet connection.

However, if you don’t do anything and the error is gone after a while, most likely your network connection was under some kind of maintenance, and it’s over now.